So, for my birthday, I order a FLIP (NO, not because The Writer forgot — again; he did NOT forget this time — just take a look at the lovely trinket hanging around me neck!). Anyway, I thought it would be fun to do some family videos, to record Faye making cornbread dressing, for example. It came in time for the big day and I happily played with videoing the dogs, videoing our friends here from out of town for my Big Day, even taking it to film a reading a friend was having. Then, to the computer to download, upload and generally have some more fun.
Nope.
Wouldn’t connect, wouldn’t read, wouldn’t disconnect (yes, that’s the irony…my computer couldn’t see it, but it could see my computer! Go figure!), wouldn’t play with me at all!
Technical support email: “What’s your problem?” (not on their list of problems, so I typed in a long, detailed message about all the things I tried, problem-solved, etc. Hours go by….
“Do you see an orange icon on your WIN desktop?” (FLIP “support” tech)
Me: I told them in the first message that I had a MAC; I told them there was nothing to indicate that the computer recognized the FLIP. What would that mean to YOU?!
“Oh, you have a Mac!” (FLIP “support tech”). More hours pass….next day.
and so forth and so on. I still have a FLIP that won’t let me download the 45 min or so of video I have on it. I still don’t know what I’m supposed to do about returning, calling someone else, etc.
Technical support… It’s an oxymoron I could live without. Shoddy workmanship, too. Someday….you MIGHT see a video link posted on my blog…but not today. Thanks, FLIP!
Is this a Flip Ultra or the Mino?
For me, the Mino shows up as a volume on the Mac desktop… and you can then grab the videos out from the DCIM folder and edit them in iMovie (assuming you’ve installed the codec using the Flip Mac software installer, which is included on the Mino). I prefer that to their software as it’s more flexible. It works OK for me on OS X 10.5.6 anyway.
Can you see anything in the Console application when you’ve plugged the Flip in?
Just passing by.Btw, your website have great content!
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Making Money $150 An Hour
Hi, Andy. Thanks for your offer of support….the Flip (Ultra) recognizes that it is plugged into the computer(s) — I tried many before giving up! — but not one of the computers recognized it. It was clear that this is a problem the “technical support” have encountered before, because they automatically (well, after 3 days and MANY emails) offered me an RMA (not free shipping). Just very disappointing but it’s all out of my hands now…stay tuned for more!
Gee, Mike, thanks for the encouragement! Pass by again soon!